Refund policy

At PNDH, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are committed to resolving the issue promptly.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged during shipping.

  • The product is defective or expired upon delivery.

Return Conditions

To qualify for a return:

  • The product must be unused and unopened.

  • The original packaging must be intact.

  • Proof of purchase or order number must be provided.

  • Clear photos may be requested for verification.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used skincare and personal care products.

  • Products damaged due to improper handling or misuse.

  • Clearance or promotional items unless they arrive damaged or incorrect.

Refund Process

Once your return request has been reviewed and approved, refunds will be processed within 7–10 business days through the original payment method or another agreed-upon method.

Shipping charges are non-refundable unless the return is due to an error on our part.