Frequently asked questions
Are your products authentic?
Yes. PNDH imports and sells authentic skincare and personal care products sourced directly for companies.
Do you deliver across Pakistan?
Yes, we offer nationwide delivery through reliable courier partners.
How long does delivery take?
Orders are typically delivered within 2–7 business days, depending on your location.
What payment methods do you accept?
We accept Cash on Delivery (where available), bank transfers, and secure online payment methods available during checkout.
Can I return a product?
Yes. Eligible returns are accepted according to our Return & Refund Policy.
What should I do if I receive the wrong or damaged product?
Please contact our customer support team within 7 days of receiving your order and provide your order number along with photos of the product.
Can I cancel my order?
Orders may be cancelled before they have been dispatched. Please contact our customer support team as soon as possible for assistance.
How can I contact customer support?
You can reach us through the contact information provided on our website. Our team will be happy to assist you with any questions or concerns.